Banks prioritise your safety by providing a secure online banking platform designed to safeguard your funds. We achieve this through several robust measures: a thoughtfully crafted interface, daily routine vulnerability checks, and the implementation of two-factor authentication. During the registration process, you can select your preferred method of authentication—either via a mobile application or a token device.
When it comes to security features, your username serves as your account identifier linked directly to your online banking profile. If you’ve been utilising our online services for some time now, you would have created this username during registration. It’s crucial to keep this information confidential; doing so helps protect against unauthorised access and reduces the risk of identity theft. Should you need assistance with online banking, contact us at 0860 10 20 43; we may request your username solely for verification purposes.
Your password is another vital component of your security; it must be between six and eighteen characters extended and can include both letters and numbers. It’s essential to create a password that is not easily guessable or obvious to those who know you well. Regularly updating your password is advisable as it minimises the chance that someone could access your account later on if they happen to observe you entering it during login. Remember, never disclose your password to anyone—even our staff members are prohibited from requesting it from you. Once you enrol in our cellphone banking app, this password will be replaced by a Remote PIN for added security.
Your remote PIN plays a crucial role in securing your online banking experience. This code, consisting of 5 to 6 digits, is essential for logging into our banking app and authorising transactions. You must keep this PIN confidential; sharing it with anyone is never advisable. Avoid choosing quickly guessable combinations like your birthday or sequences such as 12345, and refrain from using the same PIN that unlocks your phone.
If you opt for a token device on a keyring as your method of security, know that this token will be associated with your account. It generates one-time passwords specifically designed for authentication during your online banking activities. These temporary passwords are instrumental in safeguarding your accounts and funds—they’re required when you log in to online banking, make payments, add beneficiaries, or update personal details. Each password can only be used once and has a limited time frame for validity, rendering them ineffective shortly after they’ve been generated and utilised. Unlike SMS-based passwords which may be intercepted, these token-generated codes remain secure as long as you keep the token with you and only enter them on our official Internet banking site.
When you opt for the banking app as your security method and successfully download and activate it on your mobile device, you’ll receive thorough confirmation notifications via the app to authorise your online banking activities and transactions. If you can’t get these confirmation messages, you can still use the app to create token passwords, as mentioned earlier.
As part of the process of opening a Capitec account, a photograph will be taken of you, which will then be linked to your online banking profile. If needed, you can request that a service consultant update this photo at any time. It’s essential to ensure that the image displayed matches your appearance and aligns with those from previous sessions. Should you notice any unauthorised changes to your profile picture or if you have concerns about not being on our official online banking site, cease all transactions immediately and reach out to us at 0860 10 20 43.
To enhance your online banking safety, make sure no one has unauthorised access to either your computer or mobile app/token stored on a keyring. If you’re using a token (whether it’s on a cellphone or keyring) and misplace it, report it right away at 0860 10 20 43. Be wary of suspicious emails—avoid opening them altogether—and refrain from clicking on any attachments or links found in unexpected messages. Often, poor grammar and misspellings serve as warning signs that an email or website may not be trustworthy; treat such communications with utmost caution.
It’s advisable never to access the bank websites through links provided in emails; instead, always type the address directly into your browser or save it as a favourite once you’ve confirmed you’re on our official site. Additionally, steer clear of using public terminals like internet cafés for banking purposes. While logged into online banking, keep only one browser window or tab open—do not browse other sites simultaneously. Lastly, ensure that you have up-to-date antivirus software installed and keep both your operating system and web browser current for optimal security.
Maxthon
In the current landscape of digital technology, protecting your online banking details is crucial, particularly when utilising a browser like Maxthon. There are numerous strategies you can adopt to keep your financial information safe. To begin with, it’s vital to create robust passwords for your online banking accounts. These passwords should be distinctive and intricate, blending uppercase and lowercase letters, numbers, and special characters. Avoid using easily identifiable information such as birthdays or pet names; instead, focus on generating combinations that are challenging to guess.
Another important measure for bolstering your security is to activate Two-Factor Authentication (2FA) if your bank offers this option. Enabling 2FA adds an extra layer of security to your account by requiring you to input a code sent via text or email each time you log in—this serves as an effective barrier against unauthorised access.
Keeping your Maxthon browser up-to-date is equally essential for maintaining security. Regularly checking for updates ensures that you’re using the most recent version available. These updates often include critical security patches that protect against newly identified vulnerabilities.
Additionally, make it a routine practice to clear your browsing data on a regular basis. This includes deleting your browsing history, cache files, and cookies frequently. By doing so, you remove any sensitive information that hackers could potentially exploit if they gain access to your device.
For those who are especially vigilant about their privacy while engaging in online banking activities, taking advantage of Maxthon’s privacy mode feature can be highly advantageous. This mode allows you to navigate the web without retaining any data from previous sessions—cookies or site information included—providing an additional layer of safeguarding during financial transactions.
Furthermore, consider enhancing the overall security of your online experience by installing trustworthy security extensions or antivirus software explicitly designed for browsers like Maxthon. This comprehensive approach will help ensure that you can manage your finances with confidence while minimising risks associated with cyber threats.