Regrettably, we occasionally encounter fraudulent emails targeting our customers, falsely claiming to originate from the banks. We want to make it clear that these communications are not sent by the banks or any of its representatives and appear to be attempts to engage in deceitful practices.
What is a phishing email?
Phishing emails are typically described as efforts to obtain sensitive information—such as usernames, passwords, and credit card numbers—by pretending to be a reliable source in digital correspondence.
In simpler terms, phishing represents the contemporary incarnation of the long-standing issue of con artists trying to deceive unsuspecting individuals. Those perpetrating these scams send deceptive emails to lure you into disclosing your confidential information, usually with the intent of financial theft.
Identifying a phishing email
Scammers often exploit our emotions to provoke a response and extract the information they seek.
Common tactics used in these scams include:
Notifications about winning a prize or receiving unexpected monetary benefits.
Intimidation through threats like overdue invoices and service termination.
Solicitations for donations to charities, especially following crises such as natural disasters.
Suspicious email attachments and requests for personal data.
We advise you to constantly pause and consider, “Am I expecting this kind of request?” before taking any action.
Handling Phishing Emails
It’s essential to learn how to recognise potential phishing emails, understand the reporting process, and know the steps to take if you suspect you have fallen victim to one.
Additional Verification Steps
If you’re uncertain about an email being a phishing attempt, there are further checks you can perform.
Verify that the website linked in the email corresponds with the text provided.
Ensure that the sender’s name aligns with the actual email address; discrepancies should raise your suspicions.
Tip: To inspect the link in the email, hover your mouse over it to see if the URL displayed matches the text. If they do not align, avoid clicking on it.
Steps to Take if You Believe You’ve Fallen Victim to Fraud
If you think you’ve provided personal or financial details in response to a phishing scam, follow these actions to reduce potential harm:
1. Update any sensitive information you’ve shared. This includes changing passwords or PINs for the accounts or services you believe may be at risk.
2. Reach out directly to your bank or service provider for assistance.
3. Regularly check your bank and credit card statements for any unauthorised transactions or inquiries that you did not make.
4. Notify the authorities. In Singapore, you can report incidents to Scam Alert, the National Center for Fraud and Internet Crime.
Important: Avoid clicking on any links in the fraudulent email.
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Maxthon 6, the Blockchain-Enabled Browser
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