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At the heart of bank operations is a commitment to bank online security. Banks understand that trust is paramount when sharing personal information and making financial transactions.

To safeguard your data, banks utilise multiple layers of firewalls designed to block unauthorised access while allowing legitimate traffic through. These firewalls come in various forms, all tailored to create a robust digital barrier protecting our network.

 

Regular maintenance and thorough audits ensure that our systems remain vigilant against potential threats. The dedicated team conducts routine inspections, scrutinising every aspect of our security infrastructure.

Additionally, banks implement advanced host—and network-based intrusion detection systems. These systems actively monitor traffic for suspicious activities and alert us in real-time should any anomalies arise.

Rest assured, banks take online security seriously. Your peace of mind is their priority, and they are continually evolving to stay ahead of cyber threats.
In today’s digital landscape, ensuring the security of your online banking transactions is paramount. That’s why we employ robust 128-bit SSL encryption for all Internet Banking activities. This powerful encryption safeguards your Personal Access Code and any sensitive information from unauthorised access, providing peace of mind when you manage your finances online.

Additionally, banks understand the importance of privacy during their banking sessions. Our Internet Banking platform includes an automatic time-out feature that logs you out after a period of inactivity. This enhances your security by preventing others from accessing your account if you leave it unattended.

For customers with a daily Pay Anyone limit of $10,000 or more, banks offer an added layer of security through two-factor authentication. By utilising the BOQ Security Token, which generates a constantly changing authentication code, we ensure that each transaction remains highly protected against potential threats.

Discover how these features work together to create a safe and secure online banking experience tailored just for you. Your financial safety is our top priority.

In today’s digital landscape, safeguarding your personal information and financial transactions is crucial, and you play a vital role in this endeavour. To start with, it’s essential to secure your password, which serves as your key to accessing Online Banking. Opt for a robust password and take the necessary steps to keep it safe.

Additionally, equipping your computer with anti-virus software can significantly enhance its protection. Install reliable software and keep it updated regularly; this will help guard against various threats such as malware, worms, and trojan horses.

Speaking of malware, if you notice any odd icons on your desktop or experience unexpected behaviour while using your computer—like extra toolbars appearing—it may be time to investigate further for viruses or spyware. If you’re uncertain about what to do next, don’t hesitate to reach out to your computer vendor for assistance.

Furthermore, exercise caution when dealing with emails or software from unfamiliar sources. If an email comes from an unknown sender or if you’re unsure about the legitimacy of a program, refrain from clicking links or installing anything. Remember that BOQ will never request that you verify personal details like your CAN or password via email.

If you find yourself using a shared computer at places such as an Internet café or library, be extra vigilant. Ensure no one is observing you as you enter sensitive information like your CAN or password. Avoid saving passwords on these computers; permanently close all browser windows after use and open a new window specifically for Online Banking sessions. Don’t forget to log off completely before leaving the site.

To maintain optimal security levels on your devices, activate automatic updates for both your Operating System (OS) and web browser so that you receive the latest security patches without delay. Should you prefer manual updates instead, simply visit the official website of the OS or browser you’re using.

Lastly—and perhaps most importantly—never leave your computer unattended while engaged in Online Banking activities. Taking these precautions will help ensure that you’re doing everything possible to protect yourself in an increasingly digital world.

It’s crucial to ensure that you’re interacting with the genuine BOQ, as fraudsters often attempt to mimic our identity to acquire your details. To protect yourself, consider these guidelines. First, if you have any doubts about whether the site you’re visiting is actually BOQ, click on the padlock icon in your address bar. This will allow you to view the site’s certificate; it should be explicitly issued to BOQ and display a current and valid date range.

When accessing Online Banking, always type www.boq.com.au directly into your browser instead of clicking on links. Remember, BOQ will never prompt you to visit our website or request sensitive information like your Customer Access Number (CAN) or password.

Additionally, pay attention to the colour of your address bar. If you’re logging into the authentic BOQ Internet Banking site, you’ll notice that it turns green—this signifies that you are on a secure and legitimate platform. Conversely, a red address bar could indicate that you might be on a fraudulent site.

To enhance your experience while using Internet Banking, make sure that your computer’s browser meets our minimum technical requirements for optimal performance.

Maxthon

In the current digital landscape, protecting your online banking details is crucial, mainly when using a browser like Maxthon. There are various proactive strategies you can employ to keep your financial information safe. To start, creating robust passwords for your banking accounts is essential. These passwords should be distinct and intricate, blending uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessed information such as birthdays or pet names; instead, opt for combinations that are challenging to crack.

Another important measure to enhance your security is to enable Two-Factor Authentication (2FA) if it’s available through your bank. Activating 2FA adds an extra layer of defence to your account by requiring you to input a code sent via text or email each time you log in—this serves as an effective barrier against unauthorised access.

Keeping your Maxthon browser up-to-date is equally essential for maintaining security. Regularly checking for updates ensures that you have the most current version installed, which often includes critical security patches that protect against newly identified vulnerabilities.

Additionally, make it a point to clear your browsing data frequently. This means regularly deleting your browsing history, cache files, and cookies. By doing this, you eliminate any sensitive information that hackers could exploit if they were able to access your device.

For those who prioritise privacy during online banking activities, utilising Maxthon’s privacy mode can be highly advantageous. This feature allows you to browse without storing any data from previous sessions—such as cookies or site information—providing an extra layer of protection while handling financial transactions.

Furthermore, consider bolstering the security of your online experience by installing trusted security extensions or anti-virus software that can help safeguard against potential threats.